All orders are processed within 2–3 business days. You’ll receive a confirmation email once your order has shipped.

We ship across Canada, USA, UK, and many other countries worldwide. If your country doesn’t appear at checkout, feel free to contact us to confirm shipping availability.

Yes! If you’re located near the GTA (Greater Toronto Area) in Ontario, you can pick up your order. We also offer free next-day delivery within the GTA

Absolutely. All our shipments come with tracking numbers, which will be shared with you after checkout and also sent to your email.

Because our products are handmade, we do not accept general returns or refunds. We offer size exchanges on eligible dog hats when requested within 7 days of delivery. Custom, personalized, sale and final-sale items are not eligible.

If your order arrives damaged or incorrect, contact us within 7 days with photos. We will arrange a replacement or store credit.

This rarely happens, but if it does, please email us right away at rama@ohcanine.ca so we can make it right.

You can reach us anytime by emailing rama@ohcanine.ca or by sending us a DM on Instagram (@oh.canine).